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Australian Consumer Law

Our goods come with guarantees and are included under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Policy

Heart Handles guarantee our entire range against defects, subject to fair wear and tear within the normal use period of the product, and as long as the product has been installed, used and maintained correctly.

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Shipping

  • For all in-stock items, it generally takes up to 48 hours for an order to be processed for dispatch.

 

  • Unless an ETA is provided, our delivery timeframe is approximately 5 - 10 business days to all metro postcodes.

 

  • Delivery to rural/regional areas may vary - please allow approximately 10 - 14 business days for all deliveries to regional postcodes.

 

  • When adding to cart, please be aware of the ETA of the product you order. A product's ETA is provided on its product page.

 

  • This ETA is an estimation of when that product will arrive at our warehouse. Once we have received the stock, it will generally take up to 48 hours for an order to be dispatched.

 

  • Please note that we are unable to guarantee delivery timeframes, and any delivery timeframes listed are an estimate. As delivery timeframes are subject to change, we strongly recommend you to avoid booking tradespeople until all items are received.

 

  • We ship worldwide.

 

Please visit our Shipping Policy for further information.

Returns

  • For all change of mind (non-faulty) returns, you have 14 days from the date of receiving your order to return any items for a refund.

 

  • If more than 14 days but less than 30 days have passed since you received your order, we are only able to offer store credit to the value of your order, after any discounts.

 

  • If more than 30 days have passed, we are unable to offer a return/refund option.

 

  • We do not offer change of mind returns for custom orders.

Please visit our Returns Policy for further information.